| returns
policy
What to do if
you are not satisfied with the products we send you.
faulty products
- We hope this won't happen but
if you receive a product from us that is faulty
please telephone us on 01273 897355, explain the problem, and
we will advise you about what action to take.
unframed Images
- We give you a full 7 working days
from
delivery (ignore weekends and public holidays) to
make your mind up about an unframed item. If you are not
satisfied and want to return your order you must let us know,
by fax, letter or email within this period.
- Unless items are faulty or
damaged in transit, you are responsible for the cost of
returning any unwanted items. When you contact us we will
discuss with you the most cost effective method of returning
the goods.
- If you ask us to arrange for the
collection of any items for return we will do so. Whilst awaiting collection you
must take good care of the items so that when they are returned to
us they are in a re-saleable condition.
- You will receive a
full refund, less any collection costs incurred by us provided items
are returned in good condition.
- When sending goods back to us please re-use the original
packaging and enclose your invoice.
- Goods must be available for
collection or returned to us within 21 days.
framed
images and commissioned artworks
- Frames for prints, serigraphs
and posters are made to your
specification, and because each item is often unique it is
unlikely we will find another customer wanting exactly the
same print, frame, colour, mount and glazing combination. For
this reason we regret that we cannot accept
the return of more than one framed item, again you have
7 working days from delivery to make up your mind about the
item and the above terms apply. You will receive a
full refund provided the item is returned in good condition.
- If you are thinking
about ordering several pictures we suggest that you
initially order one picture to approve the quality, before committing yourself to
multiple items (although we are sure you will be delighted
with the quality of our framing when you see it).
What to do if your delivery
arrives damaged
package obviously damaged
- Please check your delivery
carefully when it arrives. If the packaging is damaged and it
is clear that the contents have also been damaged please
refuse to accept delivery, then telephone us on 01273 897355 and let us know and we will dispatch a replacement.
package not so obviously damaged
- If the packaging is undamaged,
please open the parcel and examine the contents, if you
discover an item has been damaged in transit please let us
know within 3 working days of delivery by telephoning us on
01273 897355. We will forward a replacement to you as quickly
as possible. We regret that it will not be possible to give
you a refund or replacement if damage is reported after 3 working days of the delivery.
Complaints about
our service
unhappy about any part of our
service
- If you feel unhappy about
the way we treat you, and don't tell us, we will never know why
we have lost a customer. Please telephone Laina Watt on
01273 897355 and explain
your problem. We promise to deal with your complaint fairly,
promptly and as amicably as possible.
see our standard terms and
conditions of sale.
- Click here
to see our standard terms and conditions of sale.
none
of the above affects your statutory rights
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